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Myakka Blog

Indian furniture, Dining Table, Nest of Tables, Cushions and Accessories

Live Chat now with the Myakka support team

Thursday, 23 July 2009

Shopping online can be lonely, especially when you have a question about a product.  FAQ’s are often helpful, but they will never be able to replace a friendly and knowledgeable shop assistant.  Our Myakka Warehouse Outlet in Wincanton allows us to give customers help and answer their questions in person to ensure they get exactly what they are looking for.  We want to replicate this experience for customers shopping through our online store and as a result we have decided to trial a program called ‘Live Chat’.

 

 “Here’s the scenario; a customer is shopping on our website and has a question.  Rather than reading through our FAQ’s, submitting a query via email or being brave and picking up the telephone they can simply click on the ‘Live Chat’ button at the top of the web page.  This allows them to have a real time conversation with one of the team based here in the office.  We can even help navigate the customer to a page or product, just like we would if they were stood here in the shop in Wincanton.  It’s a great concept”, explains one of the directors, Georgie Hopkins.

 

All the support team at our Myakka HQ in Wincanton have been trained in using the system, however for the trial so far Heather has been in the ‘hot seat’.  Out of hours, customers can use the link on the site to send a direct email which is then picked up as soon as the office opens again.

 

Here is a conversation between Heather and myself on the Myakka Live Chat facility:

 

myakka-live-chat1 

 

So if you are shopping on our website and have a question, simply click on the Live Chat link at the top of the page and talk directly with one of our support team here in Wincanton.  If you have tried the Live Chat facility please let us know what you think, was it helpful?

 

myakka-live-chat-screen-shotjpg

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